Just Ask Kath
Last Updated: 11 October 2026
These Terms of Service explain the arrangements that apply when you engage Just Ask Kath for business support, personal assistance or pet care.
My aim is to provide friendly, reliable and practical help, with clear expectations on both sides.
By booking or using my services, you agree to the terms set out below.
1. About Just Ask Kath
Just Ask Kath is operated by Kath Howard, providing practical assistance to individuals, households and small businesses.
Services include:
- Business Support: General administration, proofreading, document preparation and WordPress content management.
- Personal Assistance: Errands, collections, appointments, household organisation and other agreed practical tasks.
- Pet Care: Dog walking, pet visits, feeding and general care arrangements agreed in advance.
I am based in Wallington, Surrey, and primarily serve Wallington, Sutton, Carshalton and surrounding areas.
Contact Details
Just Ask Kath
111 London Road, Wallington, SM6 7DB
2. Booking My Services
All work is subject to availability and agreement.
Before accepting a booking, I will discuss what you need, the work involved, any relevant requirements and the expected cost.
A booking is confirmed when we have agreed the scope of work, the price and the arrangements for providing the service.
I reserve the right to decline work that is unsafe, unlawful, outside my experience or unsuitable for the services I provide.
3. Prices and Payment
My standard rates are:
Business Support: £20 per hour.
Personal Assistance: £15 per hour.
Pet Care: Prices are quoted individually according to the services required.
Any additional expenses, including parking, travel costs, purchases or other agreed expenditure, will be discussed with you beforehand.
Payment arrangements will be agreed before work begins.
Invoices will specify the work undertaken and the amount payable.
Payments must be made by the agreed due date.
I reserve the right to pause further work where an invoice remains overdue, after giving reasonable notice.
4. Cancellations and Changes
I understand that plans sometimes change.
Please give as much notice as possible if you need to cancel or rearrange a booking.
For scheduled visits and appointments, I ask for at least 24 hours’ notice wherever possible.
Any cancellation charges will be explained and agreed before your booking is confirmed. Unless such a charge has been agreed, no cancellation fee will apply.
If I need to cancel or rearrange an appointment because of illness, an emergency or circumstances beyond my control, I will contact you as soon as reasonably possible and offer an alternative arrangement where practical.
You will not be charged for services I have not provided.
5. Business Support Services
When providing administration, proofreading or website support, I will take reasonable care to complete the agreed work accurately and professionally.
You remain responsible for checking and approving documents, correspondence and website content before publication or use where appropriate.
For WordPress services, you are responsible for providing appropriate access to your website and maintaining any necessary subscriptions, licences and backups unless we have expressly agreed otherwise.
I will not make significant changes to your website without your authorisation.
My services do not include regulated financial advice, legal advice, accounting or bookkeeping.
6. Personal Assistance Services
Personal assistance covers the practical tasks agreed with you in advance.
Where a task involves making purchases or collecting goods, you are responsible for the cost of those items and any agreed expenses.
I will take reasonable care when handling your belongings, keys or other property entrusted to me.
I do not provide medical care, personal care requiring specialist training or services that should be undertaken by a qualified professional.
I may decline or stop a task if I reasonably believe it presents an unacceptable safety risk.
7. Pet Care Services
The wellbeing and safety of animals in my care are important.
Before providing pet care, I will ask you for relevant information about your pet, including its behaviour, health, feeding requirements and emergency contact details.
You agree to provide accurate information about any known behavioural concerns, medical conditions or other circumstances that may affect the safety of your pet or others.
You are responsible for ensuring that your pet has any legally required identification and that appropriate veterinary arrangements are in place.
If your pet becomes ill or injured while in my care, I will make reasonable efforts to contact you or your nominated emergency contact.
Where urgent veterinary attention is reasonably necessary and you cannot be contacted, you authorise me to seek appropriate veterinary assistance on your behalf.
You remain responsible for reasonable veterinary costs, except where those costs arise from my negligence or breach of contract.
I reserve the right to decline or discontinue pet care where an animal presents a significant risk to itself, other animals or people.
8. Access to Your Home or Business
Some services may require access to your home, business premises or other property.
You agree to provide safe and reasonable access at the agreed time.
Any keys, access codes or security information supplied to me will be treated confidentially and used only for the agreed purpose.
Keys will be returned at the end of the arrangement, or earlier if requested.
I will not share access details with others without your permission, except where necessary in an emergency or required by law.
9. Confidentiality and Personal Information
I understand that providing practical assistance may involve access to private or confidential information.
I will treat information obtained through my work with appropriate care and confidentiality.
Personal information will be handled in accordance with my Privacy Notice.
I will not disclose confidential information to third parties without a legitimate reason, your authorisation or a legal obligation to do so.
10. Responsibility and Liability
I will provide my services with reasonable care and skill.
If something goes wrong, please contact me promptly so that I have an opportunity to investigate and resolve the issue.
I am responsible for loss or damage caused by my negligence or breach of contract, subject to applicable law.
I cannot accept responsibility for losses arising from inaccurate or incomplete information supplied by a customer, circumstances outside my reasonable control or matters beyond the agreed scope of work, unless the law provides otherwise.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Nothing in these terms affects your statutory consumer rights.
11. Your Right to Cancel
If you are a consumer booking services online, by telephone or away from my business premises, you may have a legal right to cancel within 14 days of entering into the contract.
Where you ask me to begin providing services during that period, I may request your express permission to start work.
If you subsequently cancel during the cancellation period, you may be required to pay a reasonable proportion of the agreed price for services already supplied, provided the relevant legal requirements have been met.
Where a service has been fully performed during the cancellation period, your cancellation rights may end if you expressly requested early performance and acknowledged that you would lose the right to cancel once the service was completed.
These arrangements will be explained where applicable before work begins.
12. Complaints and Concerns
I want every customer to be happy with the service they receive.
If you have a concern or complaint, please contact me at:
I will make reasonable efforts to investigate the issue and respond promptly.
Where a problem arises because a service has not been provided with reasonable care and skill, your rights under the Consumer Rights Act 2015 will apply.
13. Changes to These Terms
I may update these Terms of Service from time to time.
The latest version will be published on this website.
Changes will not retrospectively alter the terms of an existing booking unless we both agree to them or the law requires otherwise.
14. Governing Law
These terms are governed by the laws of England and Wales.
Any disputes will be handled in accordance with applicable law, without affecting any mandatory rights you have as a consumer.