Last Updated: 11 October 2026
1. Who We Are
Just Ask Kath provides business administration support, personal assistance and pet care services in Wallington, Sutton, Carshalton and surrounding areas of Surrey.
Just Ask Kath is operated by Kath Howard.
Our contact details are:
Just Ask Kath
111 London Road
Wallington
Surrey
SM6 7DB
Email: [email protected]
Website: https://www.justaskkath.co.uk
For the purposes of UK data protection legislation, Kath Howard, trading as Just Ask Kath, is the data controller responsible for the personal information collected through this website and in the course of providing services.
2. What Information We Collect
Depending on how you contact us or use our services, we may collect:
- Contact information: Your name, email address, telephone number and postal address.
- Enquiry information: Details you provide when completing our contact form or contacting us by email or telephone.
- Service information: Details of the assistance you require, appointments, arrangements and relevant instructions.
- Pet care information: Details about your pets, their routines, feeding requirements, veterinary contacts and any relevant care instructions.
- Website information: Information about how visitors use our website, which may include pages visited, device type and approximate location.
We only collect information that is relevant to your enquiry or the services we provide.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries and requests for information.
- Arrange and provide our services.
- Communicate about appointments and ongoing work.
- Maintain appropriate business and financial records.
- Improve our website and understand how visitors use it.
- Comply with legal obligations.
We do not sell your personal information or use it to send unsolicited marketing messages.
4. Our Legal Basis for Processing Information
Under UK GDPR, we must have a lawful basis for using personal information.
We generally rely on:
Contract: When information is needed to arrange or deliver a service you have requested.
Legitimate interests: When responding to enquiries, managing our business and maintaining appropriate customer communications.
Legal obligation: When retaining records required for tax, accounting or other legal purposes.
Consent: Where consent is required, including for non-essential website cookies and analytics.
You can withdraw consent at any time where processing is based on consent.
5. Contact Forms and Email
When you complete the contact form on our website, the information you provide is sent to us by email.
We use this information solely to respond to your enquiry and, where appropriate, arrange the services you have requested.
Our website uses Contact Form 7 to process enquiries.
Please avoid submitting sensitive personal or financial information through the contact form unless it is necessary for your enquiry.
6. Google Analytics and Cookies
We may use Google Analytics to understand how visitors use our website.
Google Analytics can collect information such as pages visited, time spent on the website, approximate geographical location and device or browser information.
Where required, analytics cookies will only be activated after you have given consent.
You can manage your cookie preferences through our website’s cookie controls.
For more information about how Google handles information, visit:
https://policies.google.com/privacy
7. Sharing Your Information
We do not sell or rent personal information.
Information may be shared with trusted service providers where necessary to operate our business, including website hosting providers, email services and other technical suppliers.
These providers are expected to handle personal information securely and only for appropriate purposes.
We may also disclose information where required by law.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary.
Enquiries that do not lead to work will normally be deleted within 12 months, unless there is a legitimate reason to retain them.
Customer records are kept for as long as necessary to provide services and meet legal or accounting requirements.
Financial records are generally retained for six years after the end of the relevant financial year.
When information is no longer required, it will be securely deleted or disposed of.
9. How We Protect Your Information
We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.
These include using appropriate security measures for our website, email accounts and devices.
Access to personal information is limited to those who need it to provide our services or manage the business.
10. Your Data Protection Rights
Under UK data protection legislation, you have rights concerning your personal information.
Depending on the circumstances, these include the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information.
- Object to certain types of processing.
- Request restriction of processing.
- Request transfer of your information to another organisation.
- Withdraw consent where consent is the lawful basis.
To exercise your rights, contact:
We will respond to requests in accordance with applicable data protection legislation, normally within one month.
11. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
Telephone: 0303 123 1113
12. Changes to This Privacy Notice
We may update this Privacy Notice to reflect changes in our services, website or legal requirements.
The most recent version will always be available on this page.